I love the 5.11 Taclite 3 glove & wear it anytime I'm shooting recreationally or for competition. Matt helped with an item that was on backorder & communicated with me as to when it would be available. He made sure I was in the loop & received my item quickly when it was back in stock. Many stores that specialize in police gear have customer service reps that act like cops (I'm an inconvenience, I'm not as intelligent as they are, I'm on a need-to-know basis, etc.) but this was not my experience with Red Diamond. I will buy from again!