If you are looking to exchange an item, simply place a new order online. To receive a refund on the original purchase, please follow the instructions below.
To receive a FULL refund, please ensure the following requirements are met. If these are not satisfied, we reserve the right to either decline the return, or charge a 20% restocking fee. Please contact us if you are unsure whether your return meets the requirements below:
- All items returned must be in new and unused condition, with all original tags, and in their original packaging/wrapping. Items that have been damaged or in packages that have been carelessly opened ( i.e. with scissors, razor blades, box cutters, ripped, etc.,) will not be accepted for return.
- Please DO NOT use the manufacturer's packaging for shipping. For example, ensure you put a shoe-box inside a standard shipping cardboard box or shipping bag when sending back footwear.
Items must be shipped to the below address. We HIGHLY recommended you take note of the tracking number, and to insure the package; Red Diamond Uniform is not responsible for any lost/stolen goods.
Red Diamond Uniform & Police Supply
4437 Mahoning Ave
Youngstown, OH 44515
Receive your Refund!
Once your item arrives at our warehouse, please allow 2-4 business days for us to review/inspect the return and refund the item. Only the amount paid for the item will be refunded; shipping charges are non-refundable. You will receive an automated email once your return has been refunded. Please allow 2-5 business days for this to post to your financial institution.